Refund Policy

We want you to love your order. If something isn't right, here's how returns and refunds work.

Returns
We accept returns within 30 days of delivery. To be eligible, items must be unused, unworn, unwashed, and in their original packaging with all tags attached. For hygiene reasons, we cannot accept returns on items where the hygiene seal has been removed or broken.

How to Start a Return
Email support@duskylace.com with your order number and reason for return. We'll provide you with return instructions and an address to send your item back to.

Refunds
Once we receive and inspect your returned item, we'll notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or defective, in which case we'll cover the cost.

Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with photos of the item, and we'll arrange a replacement or full refund at no extra cost to you.

Exchanges
We currently don't offer direct exchanges — please return your item for a refund and place a new order for the correct size or item.

Sale Items
Items purchased on sale are final and not eligible for return unless damaged or defective.

Contact
Questions about your return? Email support@duskylace.com.