Shipping Information
Processing Time
Orders are processed and prepared for shipment within 1–3 business days of purchase (Monday–Friday, excluding holidays).
Shipping Times
| Region | Estimated Delivery |
|---|---|
| North America | 7–14 business days |
| Europe | 6–12 business days |
| UK | 6–12 business days |
| Australia / New Zealand | 8–16 business days |
| Rest of World | 10–20 business days |
Delivery times are estimates and may vary due to customs processing, local carrier delays, or high-demand periods (holidays, sales events).
Shipping Costs
Shipping costs are calculated at checkout based on your location and order weight. We periodically offer free shipping promotions — check the announcement bar or cart for current offers.
Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking number. Please allow 2–5 business days for tracking information to update.
Customs and Import Duties
International orders may be subject to import duties, taxes, or customs fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost.
Lost or Delayed Packages
If your package hasn't arrived within the estimated delivery window, contact us at support@duskylace.com and we'll investigate with the carrier.